Privacy Policy

Please let us know if you have a question, want to leave a comment, or would like any further information.

contact details

  • Family Refunds,
    PO BOX 14,
  • Mob: 0427288087
    Bus: 08 83522147
  • ABN: 11 625 412 495
  • Mon - Fri 8.00am - 5:30pm, Sat - Sun CLOSED
[contact-form-7 404 "Not Found"]

Your privacy is important to Family Refunds.
We know that keeping client information secure is a top priority.
The information you provide is only used to secure the recovery of your money.

All Investigators employed by Family Refunds are committed to providing you with quality recovery services within a secure and private environment.

This privacy statement provides information about the personal information that Family Refunds collects, and the ways in which Family Refunds uses that personal information.

Personal information collection

Your personal or company information, about you which can identify you including your name, email address and contact details shall be held by Family Refunds for the purposes of making contact with you in order to receive the required information to recover your unclaimed funds.
This information shall be collected and stored by Family Refunds under the new GDPR International Privacy Protection Laws.

Using personal information

Family Refunds may use your personal information to contact you by email or phone to search for un-recovered funds due to you in the recovery of your lost or un-recovered funds.


Data retention

We only retain your company or personal data for as long as necessary under the new GDPR International Privacy Protection Laws for us to render a service to you for the recovery of your funds, except where otherwise provided by law.


Securing your data

Family Refunds do take considerable technical and organisational precautions to prevent the loss, or misuse of your company or personal information.



If you have any questions about this privacy policy or Family Refunds treatment of your personal information, please feel free to contact us via the form on this page.